Are thank you notes your best defense against negative feedback?
A few months ago, we received two negative feedback within a week's time. Since we aren't mega high volume sellers, this hugely affected our feedback and, frankly, scared the crap out of us. All of a sudden we had 99.5% positive feedback - not bad, but not what we wanted. What was really discouraging is that both negative feedback should have never happened (in my opinion, of course...). The first one came from a buyer who didn't read the description (the jacket was tailored) or look at the included measurements. Of course, the jacket didn't fit. Great. The second came from an honest oversight on our part. The jacket was missing a button, which was apparently very offensive to the buyer. A full refund didn't spare us from her feedback.
The truth is:
If you have 100% feedback, you are lucky enough to have not had any psychotic buyers.
So, what to do?
Well, we figured that reminding people that: 1. we're actually human and 2. that they have another recourse besides negative feedback, would get us what we were looking for (no negative feedback that we didn't deserve). So, after using the cards for 6 months or so, here are our thoughts:
My wife and I are a young couple, still in school, and doing our best not only to make ends meet, but to excel! We feel like we have so much to offer and can kick this world's butt if we can just get on our feet. Join our journey!