1. List, List, List....Daily
2. Ship On Time
3. Offer a longer return window
Contrary to popular belief, offering a longer return window usually decreases the number of returns you get. If someone is going to return something (either honestly or dishonestly), they'll do it right when they receive the item. Most of our customers who return their items message us and request a return within an hour of their receiving the package. We have tons of return requests that the customer never bothers to follow through with. So remember, you're running a business and customer satisfaction is your goal! If they don't like it, take it back and sell it again! If you're scared of scammers, write a careful return policy and remember that eBay protects your right to refuse to refund if they return an item in damaged condition, worn condition, etc.
4. Offer Multiple Shipping Options/Free Shipping
5. Refresh RSS Feed
6. Treat your eBay store like a business
- Communicate Well - Answer every message even if it doesn't result in a sale! Delay in someone's order? Message them. Problem with the item? Message them. Anything at all? Message them. They may not even respond, but they'll be happy to be kept in the loop. Or, worst case scenario, you'll have evidence of your excellent business practices to show eBay if you have a grumpy customer.
- Leave Feedback Promptly - A couple of times a week, you should be leaving glowing feedback for all of your customers you've had no problems with. If we have problem customers, we simply leave no feedback whatsoever, as we don't want to prompt them to leave hateful feedback for us. Leaving feedback prompts good customers to do the same for you, and eBay loves sellers with great feedback!
- Pay Fees - Keep your fees paid, and in a timely manner. This keeps them from building up and can possibly give you a small boost in eBay's mind. It's our way of saying "Hey we're still here! Have some of our money!"
- Undersell and Overpicture - A lot of our feedback says something along the lines of, "Item was in much better condition than I expected!" This makes for happy customers! We avoid phrases that could mean different things to different people, and try to objectively describe exactly what we see in an item. Never hide or minimize a flaw. Whatever the condition, someone will want it.
- Ship Professionally - The responsibility for a package is yours even after you drop it off at the post office. Until it is in the customer's hands, it is your responsibility. Something breaks during shipping? Your fault. The Post Office loses your package? Your fault. So, package things well and provide tracking. Your customers and your bank account with thank you for it.